The true story of a fleet manager who turned things around when his operations were slipping through the cracks.
Mr. Desmond is the fleet manager at a well-known logistics company, overseeing a fleet that distributes goods for clients across Nigeria. His team handled trips daily, sometimes across long, difficult terrain and he relied on calls, spreadsheets, and driver updates to keep things moving.
One morning, a truck was sent out on a routine route that should have taken six hours. Twelve hours passed. No delivery. No updates. When he finally reached the driver, the excuses were familiar: “Hold-up… multiple checkpoints… the truck overheated.”
This wasn’t new. Deliveries were running late more often. Some trucks were missing fuel. Customers were getting frustrated. And Mr. Desmond, despite all his effort, was constantly on the defensive, reacting instead of managing.
The Turning Point
After one particularly costly delivery delay, Mr. Desmond began looking for a better way. That’s when he came across Instanta Haulage, an end-to-end fleet and haulage management solution.
From the first demo, he saw something different, not just a tracking tool, but a system built around how Nigerian fleet managers actually work.
How Instanta Haulage Helped Mr. Desmond Regain Control
Trip Standardisation and Journey Planning
Each trip now begins with a clearly defined plan, route, turnaround time (TAT), fuel expectation, and delivery checkpoints. These form a reference baseline to detect deviations and measure performance.
Live Journey Tracking and Diversion Alerts
Mr. Desmond can now track his fleet in real-time. If a vehicle strays from its planned route or delays beyond expected time, he is alerted immediately, giving him time to act before a small problem becomes a major disruption.
Geofencing and Automated Notifications
Whenever a vehicle enters or exits strategic points; depots, checkpoints, customer sites, Instanta sends automatic updates. He no longer needs to call drivers or rely on vague verbal updates.
Event Monitoring for Safer, Disciplined Driving
Instanta logs events such as harsh braking, excessive idling, and unauthorized stops. These insights have helped improve driver behaviour and reduce wear and tear on vehicles.
Deeper Visibility: From Goods to Delays
Goods-in-Transit (GIT) Tracking
With GIT tracking, Mr. Desmond can account for every item loaded, moved, and delivered. It is now easier to investigate discrepancies, trace losses, and resolve client disputes with confidence.
Turnaround Time (TAT) Analysis
The system compares actual trip durations against the plan. Over time, this has helped identify bottlenecks, repeat delay zones, and underperforming routes — enabling better planning and accountability.
More Than Just Tracking: A Full Fleet Control Centre
As Mr. Desmond began resolving the major visibility issues in his haulage operations, he quickly realised Instanta wasn’t just built for the road, it was built for the entire fleet operation.
With the same platform, he now manages:
- Vehicle Maintenance and Workshop Scheduling
Plan preventive maintenance, raise job cards, and keep digital records of work done, avoiding surprise breakdowns and tracking vehicle performance over time.
- Inspections and Service Records
Track pre-trip and post-trip inspections, schedule recurring checks, and get alerts on overdue inspections, essential for compliance and safety.
- Parts Inventory, Requests, Transfers, and Usage
Know what parts are in stock, where they are, how they are being used, and who requested them. Whether it is a tyre, brake pad, or oil filter, Mr. Desmond now has complete traceability.
- Procurement Management
From request approvals to supplier quotes and stock updates, procurement is now systematic, auditable, and tied directly to operational needs.
- Fuel and Fuel Dump Management
Track fuelling events by truck, by location, or by dump. Monitor fuel usage against trip benchmarks. Detect leakages, fraud, or unusual consumption patterns early.
- Tyre Management
Monitor tyre history, rotation, and wear across the fleet. Keep tabs on purchases, usage life, and replacements, no more tyres “disappearing” unnoticed
- Document Management
From driver licenses to vehicle papers, insurance, and roadworthiness, all documents are digitised, tracked, and set with expiry alerts. Renewals no longer sneak up on him.
The Result: Structure, Visibility, and Control
Within months, the impact on operations was clear:
- 25% reduction in delivery delays
- 30% improvement in turnaround time
- 15% savings on fuel and route inefficiencies
- Full accountability across every part of the fleet
Most importantly, Mr. Desmond no longer manages blind.
He has the tools, the visibility, and the structure to stay ahead, not just reacting to problems, but preventing them.
A New Standard for Fleet Management
What started as a need to stop route diversions has grown into something more powerful: a full transformation of how the fleet operates, from the tyres to the trip logs.
Mr. Desmond’s story is one many fleet managers know too well: the calls, the excuses, the uncertainty. But it doesn’t have to be that way.
If you manage a fleet and are constantly firefighting, maybe it’s time to step into a system that lets you actually manage.
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